At Emma Porters, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Return Period
You may return most items within 14 calendar days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
How to Initiate a Return
To start a return, please contact us within the 14-day return window at [email protected] with your order details and reason for the return. We will provide instructions on how to send the item back to us.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed within 7 business days using the original payment method or an alternative arrangement as agreed. Please note, refunds may take additional time to reflect depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Please check the product description or contact us if you have questions about a specific item.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please notify us immediately at [email protected] with photos and order details. We will arrange a replacement or refund at no extra cost.
Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to a defective or incorrect product.